website support

The Difference Between Maintenance & Bug Fixes

We offer pretty comprehensive support for clients who are hosting their nine10-built websites with us. Included in the support is both a warranty against bugs in the software, as well as technical support for using it. But sometimes a point of confusion lies around what’s considered a bug fix (which is included under the warranty) and what’s considered maintenance (which is billable work.) This short article explains the difference.

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